Frequently Asked Questions

That is not a problem at all! We can do the dates as you want them, as long as there is room on the plate. An example would be the frame plates where the dates are engraved between two paw prints at the bottom of the plate. For spacing reasons, we cannot go over 20 characters as it will not fit without drastically reducing the font size.

As long as the line of text does not exceed the max number of characters stated, we can absolutely replace the dates with text.

We do not add the pictures to the urns or frames. Once you receive your item, you use your own pictures that you would like to add.

You will receive your pet's ashes back from the crematorium in a sealed plastic bag. You simply take the bag and place them inside of the urn. If you want a more elegant way to contain the ashes, we also have a wide selection of velveteen cremation pouches available.

We do not suggest adding additional text at a later time as it is better to do the engraving all at once for centering and perfect matching of font and alignment.

If you need a change on the information you provided, please contact us ASAP! If the plate has not yet been engraved, we will be happy to make the changes. If the plate has already been engraved, you will be responsible for the cost of the plate. Please be sure to check your engraving information before submitting!

Keepsake urns are designed to hold just a small portion of  your pet's ashes. These are ideal if you want to split the ashes between family members or if you want to attach a keepsake urn to your keychain so you can carry your pet's memorial with you as you move through the grieving process.

We would have to know what you want engraved to be able to determine if it can be put on the poem plates. There would be an additional charge for creating a custom plate, also dependent on what you have in mind. Please contact us and we will do our best to work with you and get your memorial just the way you want it!

We ship the smaller, lightweight plates this way for multiple reasons. First, we can recycle the cardboard from the many cartons we receive when ordering stock. Second,  the cardboard is rigid, thereby eliminating damage occurring to the plate if it was sent in a regular envelope. Last, we send them as a parcel so you are given a tracking number, where sending them in an envelope would not provide tracking without additional costs. By keeping our costs down, we can pass those savings along to the customers!

We accept returns within 30 days of purchase. The item must be in its original packaging and unused. We will pay return shipping if there was an issue due to an error on our side. Otherwise, return shipping costs are the responsibility of the purchaser. If the item was received damaged, please take a picture of the box and contents and send them to us. Please be sure not to throw out any of the packaging, as there may be an inspection from the postal service. All of this criteria must be met before a refund will be issued.

All engraved plates are non-refundable unless there was an error on our part.

All of our items have free shipping. With that said, we do use multiple shipping services depending on the item and size of the package. Processing times for order completion are usually 3-5 business days. You will be sent a tracking number once the item(s) have shipped.